Welcome to the Customer Service Professional qualifications in customer service - Developed by Councils for Councils

Nationally recognised qualifications certified by SQA

Customer Service Professional Qualifications have been developed by a consortium of councils to assist the Continuing Professional Development of Scottish local government staff, and to ensure that customer service levels provided by them meet and exceed even the most demanding requirements, in line with the goals of the Customer First programme.

Are these for me?

The Customer Service Professional Qualifications are open to all customer facing Scottish local government staff from new recruits to experienced professionals.

They are designed to be flexible and accessible by all.

Where can I take part?

The Customer Service Professional Qualifications are provided online.

They are now available to Customer Service professionals within your organisation.

How do I find out more?

Further details can be obtained from all the Qualifications Central Administration Point, which is based within Renfrewshire Council.

View a sample of course content.


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Case Studies

"The simple online learning system made the whole process enjoyable."

Leigh Rennie, Project Support officer

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